Go boating with confidence

In these uncertain times, you want to know that you’ll be safe, your money is safe and that, if Covid-19 should disrupt your holiday plans, you have the flexibility to amend them or receive a full refund. Our new, four-point ‘Go Boating with Confidence Policy’ provides all these reassurances.

 

So, why not secure your ideal holiday now, while there’s still availability, and give yourself something wonderful to look forward to. Then relax in the knowledge that we’ve got you covered. Who's on board?

 

Cash Refund Guarantee

 

Cash Refund Guarantee

For ALL bookings made by the 1st December.

You can change your booking free of charge, accept a refund credit note or receive a full cash refund, right up to the day of your departure, if you have to cancel your trip due to any of the Covid-19 related reasons outlined below.

Zero amendment fees

 

Total flexibility*

For all bookings made by 1st December 2020.
Should you wish to make a change to your booking, up to 14 days before your departure, we won't charge you an amendment fee. You can also amend within 14 days of departure, free of charge, if one of the below Covid-related reasons applies.  And for even more flexibility, you can transfer your booking to another person if you wish. Terms apply - see below.

Covid Safety Charter

 

Covid Safety Charter

We take the safety of our customers and colleagues very seriously and have carefully reviewed and adapted the procedures at our bases to enhance our cleaning protocols and to ensure we can operate in accordance with social distancing and safety guidelines.

Tell me more

Financial Confidence

 

Financial Confidence

Not only do we have over 50 years’ of boat charter experience with more boats and bases than any other company, we are also part of Travelopia, the world’s largest collection of specialist travel brands. This makes us, by far, one of the most financially stable boat charter companies in the world.

Applicable Covid-19 related reasons are:

  • We have confirmed we are unable to operate your holiday as local government restrictions prevent us from doing so.
  • A border closure prevents you from leaving your home country or reaching your destination country.
  • Your home government, or the government of your destination country has imposed covid-19 related restrictions on movement and travel, which apply to you or members of your party, and prevent you from travelling.
  • The government of your destination country, instructs you not to mix with any members of the party with whom you planned to travel with.
  • You, or a member of your party, tests positive for coronavirus in the 14 days prior to your departure. We may ask to see written evidence of your positive test result. (See the below question ‘What should I do if I, or a member of my party, feels unwell PRIOR to my holiday?’ for more details.)
  • You, or a member of your party, is officially instructed to isolate for a period of time that includes all or part of your booked holiday dates, because they have been in direct contact with someone who has tested positive for coronavirus.
  • You are instructed by the authorities to self-quarantine after your return to your home country.

Please note: For any of the above restrictions to apply, they must be confirmed to still be in place on your date of departure. If restrictions are in place with no definitive end date, to claim a refund or make a free-of-charge amendment to your booking, your departure date must be less than 4 weeks away, otherwise our standard amendment fees, terms and conditions will apply.  

 

*Total flexibility: We will waive our amendment fee for changes made to your departure date, duration, base, region and boat type, subject to availability. If the new holiday cost is higher, you will need to pay the difference. If the new holiday cost is lower, we will give you credit which you can redeem against pre-booked extras or a future booking. You may also transfer your booking to another person although written permission from the original lead booker will be required.

 

Coronavirus FAQs

We take the safety of our customers and colleagues very seriously and we have carefully reviewed and adapted the procedures at our bases to ensure we can operate in accordance with strict social distancing and safety guidelines. We have also enhanced our cleaning protocols to ensure our bases are cleaned more regularly and that our boats are thoroughly disinfected between each use. We call this our Covid Safety Charter. For more details about everything we are doing in respect of safety and to prevent the spread of coronavirus, visit our Covid Safety Charter page.

We are delighted to finally say 'YES' to this question. We are so pleased to give our customers the opportunity to enjoy some much-needed time away - to explore the great outdoors once more and spend some quality time together with friends and family, who they may not have seen for some time. And a boating holiday makes for the perfect post-lockdown escape.

Read our blog to find out why

We are constantly monitoring government advise and restrictions on movement and travel, both here and in each of our destinations. Although we do not foresee any future need to delay departures, if anything changes in this regard, bookings that are directly affected by base closures will be subject to our Go Boating with Confidence Policy (as detailed above) and we will contact these customers directly.

 

If you have a booking, you must still check local restrictions in place, before you travel. Restrictions in some of our destination may affect your ability to proceed with your holiday. Click here more details about coronavirus restriction still in place in each of our regions.

Restrictions on movement and travel, as well as other measures in place control the spread of Coronavirus, are constantly being review and updated in each of our destinations.  We advise you to refer directly to the State Department travel advise about how Coronavirus is affecting your booked destination. https://www.gov.za/Coronavirus/travel

 

 You can also find out here, how our your travel and holiday plans might be directly affected.

The safety of our colleagues and guest are of paramount importance and we are doing everything we can to prevent the spread of coronavirus at our bases. We must ask our customer to assist us in our efforts. As such, if any member of your party starts to display coronavirus symptoms (Please refer to your local government or heath service for the latest coronavirus symptoms), within the 7 days prior to your departure, they should not travel to our base. Similarly, if any member of your party is in contact with anyone displaying symptoms within 14 days of departure, including anyone that is alerted by a mobile tracing app, they should not travel to our base.

 

If this means you need to amend or cancel your holiday in accordance with the above policy, you may do so right up to the day of departure, however we may require you to provide evidence to support you claim. Please call us as soon as you know.

In the event that you or a member of your party begin to display coronavirus symptoms (Please refer to local government or heath service advise for the latest coronavirus symptoms) during your trip, please isolate all crew members on board your boat and contact our base team who can advise the most appropriate and nearest source of medical advice. You should make arrangements to return home as soon as feasible. The base team will discuss with you if, and where, you should navigate your boat to. The base team will arrange a postal check-out with you to prevent any contact with other customers and our colleagues at our base.

 

From the time you leave your boat, we will calculate the cost of the unused portion of the vacation in full 24hr increments and return this as a cash refund.

Le Boat is the market leading provider of boating holidays across Europe and Canada, and we have been successfully operating for more than 50 years. We also have the security of being part of Travelopia, the world’s largest collection of specialist travel brands, and we have the full support of our owner KKR, one of the world’s largest global equity firms. We are in a very strong position.

Yes - our 'Go boating with confidence' policy applies to all new bookings, as well as existing booking, so you can continue to book with the confidence.

Existing bookings

It is your responsibility to check and conform to any relevant guidance and measures that are in force to help keep you, our other customers and our team safe. These may include government travel restrictions that prevent you and your party from being able to go on your original cruise as planned.

 

If you are travelling internationally, please ensure you keep checking the latest government travel advice to confirm there are no specific travel restrictions or self-isolation requirements which are confirmed to be in place on the date of your departure. 

 

Regardless of where you are travelling from, you should also keep checking the latest local advice and guidelines for the country you are cruising in. There may be requirements you need to prepare for or restrictions that prevent you and your party from going on your cruise together. Le Boat has also implemented special measures and procedures in accordance with government guidelines and it is your responsibility to familiarise yourself the measures that our outlined in our Covid Safety Charter and ensure you prepare and act accordingly.

 

If you are affected by any Covid19-related restrictions and you are unable go on you cruise as booked, don't worry as our Go Boating with Confidence Policy will apply. Please contact us so that we can discuss alternative options with you.

 

If you can no longer proceed with your vacation for one of the coronavirus-related reason listed above, please call us on 021 200 1838 during office opening hours (Monday to Friday: 8:30am - 5pm / Closed weekends ). Call volumes may be higher than normal and we thank you for your patience. If you booked through your Travel Agent, please call them directly. 

You can now use your Credit against any new boat hire booking, we also encourage you to rebook as soon as you can to avoid disappointment if our boats get booked up.

Here are the steps to redeem your credit

Our new flexible amendment policy only apply if your booking is affected by one of the coronavirus-related reasons listed above. If none of these apply, then you may still change your departure to a later date, but our standard amendment fees, terms and conditions will apply.

Unfortunately not. If you wish to keep your booking in place, you must pay your balance in accordance with our usual terms and conditions. 

As we are sure you can appreciate our phone lines are extremely busy at the moment, so please bear with us whilst we support customers with imminent departure dates.

 

If you would like to discuss a holiday that departs within the next 4 weeks, or you have any other concerns or questions about our 'Go boating with confidence’ policy, please feel free to contact us. If your existing booking departure date is not within the next 4 weeks, please consider contacting us nearer to your departure date.